{"id":1692,"date":"2020-07-31T08:07:38","date_gmt":"2020-07-31T12:07:38","guid":{"rendered":"https:\/\/lg-staging.lougcloud.com\/?page_id=1692"},"modified":"2025-12-03T09:12:42","modified_gmt":"2025-12-03T14:12:42","slug":"help-desk","status":"publish","type":"page","link":"https:\/\/lg-staging.lougcloud.com\/?page_id=1692","title":{"rendered":"Help Desk"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-affqz-bd0a572e4a85ae2b16137086611d3d3e\">\n.avia-section.av-affqz-bd0a572e4a85ae2b16137086611d3d3e{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div id='lg-hero-image'  class='avia-section av-affqz-bd0a572e4a85ae2b16137086611d3d3e main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'   data-av_minimum_height_px='520'><div class='container av-section-cont-open' style='height:520px'><main  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1692'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-yspj-fedc918b962b5206714625b718242728\">\n.flex_column.av-yspj-fedc918b962b5206714625b718242728{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-yspj-fedc918b962b5206714625b718242728 av_three_fifth  avia-builder-el-1  el_before_av_two_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p><br \/>\n<section  class='av_textblock_section av-9664b-66460e6d85495a5ed3e5054a559092b4 '  ><div class='avia_textblock' ><h1>HELP DESK<\/h1>\n<p>A successful help desk encompasses many elements that make up a well-rounded IT resource desk. Each of these elements come together to offer first class service for our clients to meet their specific business needs. Our curated workflow is designed to provide swift ticket resolution and prompt customer service.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-85j4z-984e4a464d3b6fbc7fe1fc91f223e956\">\n.flex_column.av-85j4z-984e4a464d3b6fbc7fe1fc91f223e956{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-85j4z-984e4a464d3b6fbc7fe1fc91f223e956 av_two_fifth  avia-builder-el-4  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7o6ln-f86eae4b752378c10d8fba59a958dbe4\">\n.avia-image-container.av-7o6ln-f86eae4b752378c10d8fba59a958dbe4 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-7o6ln-f86eae4b752378c10d8fba59a958dbe4 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-7o6ln-f86eae4b752378c10d8fba59a958dbe4 av-styling- avia-align-center  avia-builder-el-5  avia-builder-el-no-sibling '  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-1714 avia-img-lazy-loading-not-1714 avia_image ' src=\"https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/07\/helpdesk-e1596227691901.png\" alt='Louisville Geek Help Desk Technician' title=''  height=\"400\" width=\"207\"  \/><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1692'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k0bazwt2-ed8339b1ccf2a6c8bf52a03cd2a776f8\">\n#top .flex_column.av-k0bazwt2-ed8339b1ccf2a6c8bf52a03cd2a776f8{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-k0bazwt2-ed8339b1ccf2a6c8bf52a03cd2a776f8{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n.responsive #top #wrap_all .flex_column.av-k0bazwt2-ed8339b1ccf2a6c8bf52a03cd2a776f8{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-k0bazwt2-ed8339b1ccf2a6c8bf52a03cd2a776f8 av_one_full  avia-builder-el-6  el_after_av_section  el_before_av_section  avia-builder-el-no-sibling  lg-bucket-heading first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-66wmf-cdce90071eb68dce8a5dd3fff788f7d8 '  ><div class='avia_textblock' ><h2>BENEFITS OF HELP DESK<\/h2>\n<\/div><\/section><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='lg-buckets'  class='avia-section av-6tt8j-cda3aa1b3a07c8cc18acba2fe3a7c71c main_color avia-section-default avia-no-border-styling  avia-builder-el-8  el_after_av_one_full  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1692'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5mavn-8ae6aa0d4842e2bc25a6b703bfbaeb21\">\n.flex_column.av-5mavn-8ae6aa0d4842e2bc25a6b703bfbaeb21{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-5mavn-8ae6aa0d4842e2bc25a6b703bfbaeb21 av_one_third  avia-builder-el-9  el_before_av_one_third  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-56qm7-c63a7cdd5a79211a5ad901d53f351552\">\n.avia-image-container.av-56qm7-c63a7cdd5a79211a5ad901d53f351552 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-56qm7-c63a7cdd5a79211a5ad901d53f351552 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-56qm7-c63a7cdd5a79211a5ad901d53f351552 av-styling- avia-align-center  avia-builder-el-10  el_before_av_textblock  avia-builder-el-first '  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-1717 avia-img-lazy-loading-not-1717 avia_image ' src=\"https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/07\/helpdesktech-e1596227487481.png\" alt='help desk tech icon' title=''  height=\"250\" width=\"170\"  \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-4qnoj-d57af892f62d72b496bc07d44d2bb4a8 '  ><div class='avia_textblock' ><p style=\"text-align: center;\">Organizations use a variety of operating systems, databases, software suites, and applications every day. Our Help Desk Technicians possess a wide range of certifications and are equipped with the understanding and knowledge to support your business and its network.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-451o7-3ea0ff0ea8c3d3b643581d9166ef8c1e\">\n.flex_column.av-451o7-3ea0ff0ea8c3d3b643581d9166ef8c1e{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-451o7-3ea0ff0ea8c3d3b643581d9166ef8c1e av_one_third  avia-builder-el-12  el_after_av_one_third  el_before_av_one_third  flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-36bfv-7b29a3a3243eec71a96a7eaedec23bf3\">\n.avia-image-container.av-36bfv-7b29a3a3243eec71a96a7eaedec23bf3 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-36bfv-7b29a3a3243eec71a96a7eaedec23bf3 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-36bfv-7b29a3a3243eec71a96a7eaedec23bf3 av-styling- avia-align-center  avia-builder-el-13  el_before_av_textblock  avia-builder-el-first '  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-1716 avia-img-lazy-loading-not-1716 avia_image ' src=\"https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/07\/rightsolution-e1596227536995.png\" alt='IT Help Desk Support Icon' title=''  height=\"250\" width=\"250\"  \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-8wzv-0d6bf6953281911037688d44973598ae '  ><div class='avia_textblock' ><p style=\"text-align: center;\">Providing the right solution requires multiple service options that will best fit client needs. We offer both remote and onsite support to address problems such as critical system issues, significant network interruptions, or when making system changes and accessing data points.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-22pqv-ca3408f7a8e05c4cb05e41ef90afa33b\">\n.flex_column.av-22pqv-ca3408f7a8e05c4cb05e41ef90afa33b{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-22pqv-ca3408f7a8e05c4cb05e41ef90afa33b av_one_third  avia-builder-el-15  el_after_av_one_third  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1mwj7-ac55f7fef11d9024351a1deefd644ead\">\n.avia-image-container.av-1mwj7-ac55f7fef11d9024351a1deefd644ead img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-1mwj7-ac55f7fef11d9024351a1deefd644ead .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-1mwj7-ac55f7fef11d9024351a1deefd644ead av-styling- avia-align-center  avia-builder-el-16  el_before_av_textblock  avia-builder-el-first '  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-1715 avia-img-lazy-loading-not-1715 avia_image ' src=\"https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/07\/strongtech-e1596227544832.png\" alt='IT Help Desk Maintaining Infrastructure Icon' title=''  height=\"250\" width=\"246\"  \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-16h6b-ddf38e060a84a3ac1ac136628ebe0b86 '  ><div class='avia_textblock' ><p style=\"text-align: center;\">Maintaining a strong technology infrastructure is crucial to the foundation of your business, which is why our team dedicates time each month to perform a thorough health check on your network.<\/p>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-affqz-30-26a5b1078b9fc25001c772a70734be93\">\n.avia-section.av-affqz-30-26a5b1078b9fc25001c772a70734be93{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-affqz-30-26a5b1078b9fc25001c772a70734be93 main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-18  el_after_av_section  el_before_av_section  lg-section lg-image-right-text-left avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'   data-av_minimum_height_px='520'><div class='container av-section-cont-open' style='height:520px'><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1692'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-yspj-29-ce7578c5fa4b3c60784469d0b3000eca\">\n.flex_column.av-yspj-29-ce7578c5fa4b3c60784469d0b3000eca{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-yspj-29-ce7578c5fa4b3c60784469d0b3000eca av_three_fifth  avia-builder-el-19  el_before_av_two_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-9664b-28-1b2b6e28f746a9c278fed3139fce64fd '  ><div class='avia_textblock' ><h2>Tiered Support Skill Sets<\/h2>\n<p>Being certified in a wide variety of software platforms, hardware, and general troubleshooting knowledge means that our team is equipped with the skills and aptitude to service a multitude of technical issues for our clients at any given time. We encourage our help desk technicians to maintain a minimum of 4 hours per month on training in any field relevant to today\u2019s tech industry. Our technicians invest time in keeping their skill set up to date and are credible, dedicated, and competent to tackle any problem.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-85j4z-27-4fdc6e7323b7182f19a6497c9bf20972\">\n.flex_column.av-85j4z-27-4fdc6e7323b7182f19a6497c9bf20972{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-85j4z-27-4fdc6e7323b7182f19a6497c9bf20972 av_two_fifth  avia-builder-el-21  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7o6ln-26-e7ff813fd322c12b59c6a39f651e113e\">\n.avia-image-container.av-7o6ln-26-e7ff813fd322c12b59c6a39f651e113e img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-7o6ln-26-e7ff813fd322c12b59c6a39f651e113e .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-7o6ln-26-e7ff813fd322c12b59c6a39f651e113e av-styling- avia-align-center  avia-builder-el-22  avia-builder-el-no-sibling '  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-1757 avia-img-lazy-loading-not-1757 avia_image ' src=\"https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/08\/skillsets.png\" alt='IT Help Desk Technician Training Icon' title=''  height=\"300\" width=\"276\"  \/><\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-affqz-25-03315835cec2f5180abe37eeda55c09c\">\n.avia-section.av-affqz-25-03315835cec2f5180abe37eeda55c09c{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-affqz-25-03315835cec2f5180abe37eeda55c09c main_color avia-section-default avia-no-border-styling  avia-builder-el-23  el_after_av_section  el_before_av_section  lg-section lg-image-left-text-right avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'   data-av_minimum_height_px='520'><div class='container av-section-cont-open' style='height:520px'><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1692'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-yspj-24-5ff708e584b057fafeb1773a68f03443\">\n.flex_column.av-yspj-24-5ff708e584b057fafeb1773a68f03443{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-yspj-24-5ff708e584b057fafeb1773a68f03443 av_two_fifth  avia-builder-el-24  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7o6ln-21-f0562bda0574063fc513a680150614ca\">\n.avia-image-container.av-7o6ln-21-f0562bda0574063fc513a680150614ca img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-7o6ln-21-f0562bda0574063fc513a680150614ca .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-7o6ln-21-f0562bda0574063fc513a680150614ca av-styling- avia-align-center  avia-builder-el-25  avia-builder-el-no-sibling '  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2685 avia-img-lazy-loading-not-2685 avia_image ' src=\"https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2021\/03\/24-7-service-desk.png\" alt='24\/7 Service Desk' title=''  height=\"300\" width=\"334\" srcset=\"https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2021\/03\/24-7-service-desk.png 334w, https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2021\/03\/24-7-service-desk-300x269.png 300w\" sizes=\"(max-width: 334px) 100vw, 334px\" \/><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-85j4z-22-e0e6a2fb8ed27e92fe158f95e645343b\">\n.flex_column.av-85j4z-22-e0e6a2fb8ed27e92fe158f95e645343b{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-85j4z-22-e0e6a2fb8ed27e92fe158f95e645343b av_three_fifth  avia-builder-el-26  el_after_av_two_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-9664b-23-f9ee47b0b9f7ed5e0ad5f8372e9a2697 '  ><div class='avia_textblock' ><h2>24\/7 Support<\/h2>\n<p>Louisville Geek\u2019s 24\/7 Help Desk ensures your business stays operational around the clock. With real-time performance monitoring, we proactively identify and resolve issues before they cause downtime. Our remote support team can access and troubleshoot workstations, servers, and network devices, providing immediate assistance when needed. Additionally, our proactive maintenance services, including updates and patching, are handled outside of business hours, so your systems remain secure and optimized without interrupting daily operations. Rest easy knowing we\u2019re keeping your IT infrastructure running smoothly at all times.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-k0bbodk1-d159630f84e5d781437f9331e7bb2d67-wrap avia-button-left  avia-builder-el-28  el_after_av_textblock  avia-builder-el-last  lg-red-fill-button'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k0bbodk1-d159630f84e5d781437f9331e7bb2d67\">\n#top #wrap_all .avia-button.av-k0bbodk1-d159630f84e5d781437f9331e7bb2d67{\nbackground-color:#e9373e;\nborder-color:#e9373e;\ncolor:#ffffff;\ntransition:all 0.4s ease-in-out;\n}\n#top #wrap_all .avia-button.av-k0bbodk1-d159630f84e5d781437f9331e7bb2d67 .avia-svg-icon svg:first-child{\nfill:#ffffff;\nstroke:#ffffff;\n}\n<\/style>\n<a href='https:\/\/lg-staging.lougcloud.com\/?page_id=3029'  class='avia-button av-k0bbodk1-d159630f84e5d781437f9331e7bb2d67 av-link-btn avia-icon_select-yes-right-icon avia-size-large avia-position-left av-icon-on-hover'   aria-label=\"Learn More\"><span class='avia_iconbox_title' >Learn More<\/span><span class='avia_button_icon avia_button_icon_right avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue897' data-av_iconfont='entypo-fontello' ><\/span><\/a><\/div><\/p><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-affqz-20-ef8eb72a3bd9080a64077f2f9728c4c6\">\n.avia-section.av-affqz-20-ef8eb72a3bd9080a64077f2f9728c4c6{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div id='av_section_5'  class='avia-section av-affqz-20-ef8eb72a3bd9080a64077f2f9728c4c6 main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-29  el_after_av_section  el_before_av_section  lg-section lg-image-right-text-left avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'   data-av_minimum_height_px='520'><div class='container av-section-cont-open' style='height:520px'><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1692'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-yspj-19-3b90a136d853ab502d657aa777e10301\">\n.flex_column.av-yspj-19-3b90a136d853ab502d657aa777e10301{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-yspj-19-3b90a136d853ab502d657aa777e10301 av_three_fifth  avia-builder-el-30  el_before_av_two_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-9664b-16-6eab0c3944aa41eeb52cefa3b28938ec '  ><div class='avia_textblock' ><h2>Ticket Response Time<\/h2>\n<p>Providing support within a reasonable amount of time is one of the first steps in offering top-notch service. In order to meet the varying needs of our clients in a timely fashion, our team keeps a constant watch on all tickets that are submitted and their response time. Constantly monitoring these response times ensures each ticket progresses and reaches a resolution.<\/p>\n<p>Not only does our ticket software offer status updates, time response updates, and priority level assignments based on Service Level Agreements (SLAs), our team uses an external software system that is displayed on screens throughout the office. Help Desk Technicians can see the status of each incoming ticket.<\/p>\n<p>We believe transparency builds trust. To learn more about how our SLAs define response times and ensure reliable support, read our <a href=\"https:\/\/lg-staging.lougcloud.com\/news\/managed-service-provider-sla-guide\/\">Managed Service Provider SLA Guide<\/a>.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-85j4z-17-994edbb9c2d101ed7e6e3669d6af64a9\">\n.flex_column.av-85j4z-17-994edbb9c2d101ed7e6e3669d6af64a9{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-85j4z-17-994edbb9c2d101ed7e6e3669d6af64a9 av_two_fifth  avia-builder-el-32  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7o6ln-18-1799c80ba637fbc67b2e09056286e972\">\n.avia-image-container.av-7o6ln-18-1799c80ba637fbc67b2e09056286e972 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-7o6ln-18-1799c80ba637fbc67b2e09056286e972 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-7o6ln-18-1799c80ba637fbc67b2e09056286e972 av-styling- avia-align-center  avia-builder-el-33  avia-builder-el-no-sibling '  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-1759 avia-img-lazy-loading-not-1759 avia_image ' src=\"https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/08\/ticketresponse.png\" alt='IT Help Desk Quick Response Icon' title=''  height=\"300\" width=\"311\" srcset=\"https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/08\/ticketresponse.png 311w, https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/08\/ticketresponse-300x289.png 300w, https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/08\/ticketresponse-36x36.png 36w\" sizes=\"(max-width: 311px) 100vw, 311px\" \/><\/div><\/div><\/div><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-affqz-15-5f56cb8f100846191139b572e5d76c5b\">\n.avia-section.av-affqz-15-5f56cb8f100846191139b572e5d76c5b{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div id='av_section_6'  class='avia-section av-affqz-15-5f56cb8f100846191139b572e5d76c5b main_color avia-section-default avia-no-border-styling  avia-builder-el-34  el_after_av_section  el_before_av_section  lg-section lg-image-left-text-right avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'   data-av_minimum_height_px='520'><div class='container av-section-cont-open' style='height:520px'><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1692'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-yspj-14-304a277134cbba41efac5383c4814c26\">\n.flex_column.av-yspj-14-304a277134cbba41efac5383c4814c26{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-yspj-14-304a277134cbba41efac5383c4814c26 av_two_fifth  avia-builder-el-35  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7o6ln-11-5eaec56250840264305757ce5f171c32\">\n.avia-image-container.av-7o6ln-11-5eaec56250840264305757ce5f171c32 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-7o6ln-11-5eaec56250840264305757ce5f171c32 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-7o6ln-11-5eaec56250840264305757ce5f171c32 av-styling- avia-align-center  avia-builder-el-36  avia-builder-el-no-sibling '  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-1739 avia-img-lazy-loading-not-1739 avia_image ' src=\"https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/08\/techincal-support-concierge-e1597058893619.png\" alt='Technical Support Concierge Icon' title=''  height=\"300\" width=\"263\"  \/><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-85j4z-12-96962d9d3600fdba3c04b63b410957e7\">\n.flex_column.av-85j4z-12-96962d9d3600fdba3c04b63b410957e7{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-85j4z-12-96962d9d3600fdba3c04b63b410957e7 av_three_fifth  avia-builder-el-37  el_after_av_two_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-9664b-13-e050c10dc2848aa47a13888e900093df '  ><div class='avia_textblock' ><h2>Customer Service<\/h2>\n<p>Providing excellent customer service requires every member of our team to be engaged with the success and satisfaction of each of our clients. The Technical Concierge Service Team on our Help Desk ensures all service requests received from a direct call in, email, or through the online service request form are successfully created into a ticket and entered into our help desk queue. Our clients have a direct technical liaison for their questions, updates, and any general needs. Upon completion of their ticket, each client receives a survey to give our team feedback on their performance. This feedback is important to our growth, professionally and personally, and helps us to continue to improve ways on how we provide customer service.<\/p>\n<\/div><\/section><\/div>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-affqz-10-cf786c5859a220b6fefaa5724aa03c42\">\n.avia-section.av-affqz-10-cf786c5859a220b6fefaa5724aa03c42{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div id='av_section_7'  class='avia-section av-affqz-10-cf786c5859a220b6fefaa5724aa03c42 main_color avia-section-default avia-no-border-styling  avia-builder-el-39  el_after_av_section  el_before_av_section  lg-section lg-image-right-text-left avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'   data-av_minimum_height_px='520'><div class='container av-section-cont-open' style='height:520px'><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1692'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-yspj-9-6b4d0d5729593f8806cd89f52f82116c\">\n.flex_column.av-yspj-9-6b4d0d5729593f8806cd89f52f82116c{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-yspj-9-6b4d0d5729593f8806cd89f52f82116c av_three_fifth  avia-builder-el-40  el_before_av_two_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-9664b-6-aebad5760e12b7f239c35cf50e79d6f4 '  ><div class='avia_textblock' ><h2>Ticket Management and Escalation<\/h2>\n<p>Being able to manage incoming ticket requests is a crucial component to the life cycle of a healthy IT Help Desk. Having a strong ticket management and escalation system centralize communication from our clients to our help desk. This process streamlines the workflow and ensures we can address service requests in a timely fashion, according to the nature of the ticket. In addition to the right software, we have designated team members in place to help facilitate the flow of incoming tickets. Our Support Desk Manager and Engineer Manager review every incoming ticket to ensure that each request is being appropriately managed by the right technician in the right time frame, according to its Service Level Agreement Status and Priority Level. Our Dispatcher Manager coordinates all service requests by scheduling onsite and remote work and manages communication with our clients on the progress of their tickets.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-85j4z-7-4ffb15b474d129a4b4d3f62f0bfad8fb\">\n.flex_column.av-85j4z-7-4ffb15b474d129a4b4d3f62f0bfad8fb{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-85j4z-7-4ffb15b474d129a4b4d3f62f0bfad8fb av_two_fifth  avia-builder-el-42  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7o6ln-8-233650f40029059e896a3a0586706bb2\">\n.avia-image-container.av-7o6ln-8-233650f40029059e896a3a0586706bb2 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-7o6ln-8-233650f40029059e896a3a0586706bb2 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-7o6ln-8-233650f40029059e896a3a0586706bb2 av-styling- avia-align-center  avia-builder-el-43  avia-builder-el-no-sibling '  ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-1758 avia-img-lazy-loading-not-1758 avia_image ' src=\"https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/08\/escalation.png\" alt='IT Help Desk Escalation Icon' title=''  height=\"300\" width=\"291\" srcset=\"https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/08\/escalation.png 291w, https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/08\/escalation-36x36.png 36w\" sizes=\"(max-width: 291px) 100vw, 291px\" \/><\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-affqz-5-082413964e67000538d5369ec2a70068\">\n.avia-section.av-affqz-5-082413964e67000538d5369ec2a70068{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.avia-section.av-affqz-5-082413964e67000538d5369ec2a70068 .av-section-color-overlay{\nopacity:0.2;\nbackground-image:url(https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2019\/09\/diamond-grid-square.png);\nbackground-repeat:repeat;\n}\n<\/style>\n<div id='lg-cta'  class='avia-section av-affqz-5-082413964e67000538d5369ec2a70068 main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-44  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'   data-av_minimum_height_px='450'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' style='height:450px'><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1692'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-yspj-4-a7ec778244cdca19814736e8c2b6ba9d\">\n.flex_column.av-yspj-4-a7ec778244cdca19814736e8c2b6ba9d{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-yspj-4-a7ec778244cdca19814736e8c2b6ba9d av_three_fifth  avia-builder-el-45  el_before_av_two_fifth  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-9664b-3-90a655baedce5111208a21177cdbb20d '  ><div class='avia_textblock' ><h2>Get your team the tech support they need!<\/h2>\n<p>If there&#8217;s one thing our team knows well, it&#8217;s that technology can either make or break your team&#8217;s performance. By partnering with Louisville Geek, when issues arise we&#8217;ll be there to help. Fill out the form on the contact page linked below and put an end to the non-stop tech issues that are holding your business back!<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-vktb-4fbbe0865a50e3abb813ae084064c0eb-wrap avia-button-left  avia-builder-el-47  el_after_av_textblock  avia-builder-el-last '><a href='https:\/\/lg-staging.lougcloud.com\/contact-us\/'  class='avia-button av-vktb-4fbbe0865a50e3abb813ae084064c0eb av-link-btn avia-icon_select-no avia-size-large avia-position-left avia-color-theme-color'   aria-label=\"Contact Our Team\"><span class='avia_iconbox_title' >Contact Our Team<\/span><\/a><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-85j4z-2-0ccd625457d5a17cc7599b66e51bf6cd\">\n.flex_column.av-85j4z-2-0ccd625457d5a17cc7599b66e51bf6cd{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-85j4z-2-0ccd625457d5a17cc7599b66e51bf6cd av_two_fifth  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width=\"1100\" srcset=\"https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/07\/help-desk-client-1.png 1100w, https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/07\/help-desk-client-1-300x218.png 300w, https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/07\/help-desk-client-1-1030x749.png 1030w, https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/07\/help-desk-client-1-768x559.png 768w, https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/07\/help-desk-client-1-705x513.png 705w\" sizes=\"(max-width: 1100px) 100vw, 1100px\" \/><\/div><\/div><\/div><\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":1825,"parent":98,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1692","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - 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