{"id":1370,"date":"2020-06-18T14:32:43","date_gmt":"2020-06-18T18:32:43","guid":{"rendered":"https:\/\/lg-staging.lougcloud.com\/?p=1370"},"modified":"2021-04-07T10:35:10","modified_gmt":"2021-04-07T15:35:10","slug":"introducing-louisville-geeks-technical-support-concierge-team","status":"publish","type":"post","link":"https:\/\/lg-staging.lougcloud.com\/?p=1370","title":{"rendered":"Introducing Louisville Geek\u2019s Technical Concierge Team"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-85bp3-f856194ef33e7bc72ec0d3bf98278fce\">\n.flex_column.av-85bp3-f856194ef33e7bc72ec0d3bf98278fce{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-85bp3-f856194ef33e7bc72ec0d3bf98278fce av_one_full  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p><br \/>\n<section  class='av_textblock_section av-k0pon615-83a3f74a3a12ae3df6b12e1982bff3e8 '  ><div class='avia_textblock' ><h1>Introducing Louisville Geek\u2019s Technical Concierge Team<\/h1>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-k0pop9td-34c3529061cd7bb9ffd7b4d3c815c3f0 '  ><div class='avia_textblock' ><p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1375 alignright\" src=\"https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/06\/techincal-support-concierge.jpg\" alt=\"\" width=\"219\" height=\"580\" srcset=\"https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/06\/techincal-support-concierge.jpg 483w, https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/06\/techincal-support-concierge-113x300.jpg 113w, https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/06\/techincal-support-concierge-389x1030.jpg 389w, https:\/\/lg-staging.lougcloud.com\/wp-content\/uploads\/2020\/06\/techincal-support-concierge-266x705.jpg 266w\" sizes=\"auto, (max-width: 219px) 100vw, 219px\" \/><\/p>\n<p>IT Managed Services is a complex business, and an even tougher business during a pandemic. As an essential business, Louisville Geek was fortunate enough to keep its doors open to support its clients as they shifted many of their employees to working remotely. Because of the safety and health hazards from COVID-19, there was an urgency to get businesses operating from a safe, remote, and secure environment as quickly as possible. However, this swift transition brought on many challenges, even for us, as we all worked diligently to adjust to this new normal.<\/p>\n<p>We realized we needed to expand our expectations and standards in how we operate and service our clients. Previously when you called in for technical support, you would reach a technician directly. This process caused clients to receive varying technicians for support issues or placed them in a queue to hear back from their preferred technician. During a sensitive time like this, businesses cannot wait for technical support. Now more than ever, their ability to operate is crucial to their business.<\/p>\n<p>We are excited to introduce a new team to Louisville Geek. The Technical Support Concierge Team looks forward to providing our clients a direct liaison to assist them through the process of receiving technical support in a timely fashion.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-22qkmi-b875129491fdcce6d01110296514d995\">\n.flex_column.av-22qkmi-b875129491fdcce6d01110296514d995{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-22qkmi-b875129491fdcce6d01110296514d995 av_one_full  avia-builder-el-4  el_after_av_one_full  el_before_av_section  avia-builder-el-last  first flex_column_div av-zero-column-padding  column-top-margin'     ><section  class='av_textblock_section av-kbjkkgek-7d9efb5b5e0b881933359cd06f932133 '  ><div class='avia_textblock' ><h3>Our Technical Support Concierge Team is here to accomplish the following<\/h3>\n<ul>\n<li>Manage support ticket calls and emails to avoid long wait queues<\/li>\n<li>Submit your support ticket and receive a support ticket number<\/li>\n<li>Team members are located at the Louisville Geek office and can escalate tickets to engineers<\/li>\n<li>Assist in coordinating work and scheduling service delivery<\/li>\n<li>Follow up with clients and provide support ticket status updates<\/li>\n<\/ul>\n<p>We recognize how COVID-19 has impacted our clients. It is our goal to work harder to meet your business\u2019s changing needs. Louisville Geek will continue listening, supporting, and adjusting to the needs of our clients so that they can keep running their business.<\/p>\n<\/div><\/section><\/div><\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='newsletter-cta'  class='avia-section av-k94bv4z5-3db5045821716543f466fd2ed6fe087e main_color avia-section-default avia-no-border-styling  avia-builder-el-6  el_after_av_one_full  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-1370'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-51vv-890cb9339298166528b66afbca7f3287\">\n.flex_column.av-51vv-890cb9339298166528b66afbca7f3287{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-51vv-890cb9339298166528b66afbca7f3287 av_one_half  avia-builder-el-7  el_before_av_one_half  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-k91ny805-e4fa07328a97eaf5a443b98b19009ade '  ><div class='avia_textblock' ><p>Louisville Geek provides comprehensive managed IT services for a diverse range of businesses and non-profit organizations. We are passionate about IT and love what we do!<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2sej-3ae0b85a4ea0cf26f8956379e2e0883d\">\n.flex_column.av-2sej-3ae0b85a4ea0cf26f8956379e2e0883d{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2sej-3ae0b85a4ea0cf26f8956379e2e0883d av_one_half  avia-builder-el-9  el_after_av_one_half  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-k94busar-1ebe35827b8056452803c9570dc5b3a4 '  ><div class='avia_textblock' ><h3>Stay updated by signing up for our newsletter<\/h3>\n<\/div><\/section><br \/>\n<\/p><\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>We are excited to introduce a new team to Louisville Geek. The Technical Support Concierge Team looks forward to providing our clients a direct liaison to assist them through the process of receiving technical support in a timely fashion.<\/p>\n","protected":false},"author":1,"featured_media":1739,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-1370","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-geek-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Technical Support Concierge Team - Louisville Geek<\/title>\n<meta name=\"description\" content=\"The Technical Support Concierge Team is a direct liaison for clients to assist them through the process of receiving technical support in a timely fashion.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Technical Support Concierge Team - 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