{"id":3378,"date":"2022-02-15T08:28:11","date_gmt":"2022-02-15T13:28:11","guid":{"rendered":"https:\/\/lg-staging.lougcloud.com\/?p=3378"},"modified":"2025-07-24T14:03:22","modified_gmt":"2025-07-24T19:03:22","slug":"microsoft-365-new-commerce-experience-faqs","status":"publish","type":"post","link":"https:\/\/lg-staging.lougcloud.com\/?p=3378","title":{"rendered":"Microsoft 365 New Commerce Experience FAQs"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-85bp3-f856194ef33e7bc72ec0d3bf98278fce\">\n.flex_column.av-85bp3-f856194ef33e7bc72ec0d3bf98278fce{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-85bp3-f856194ef33e7bc72ec0d3bf98278fce av_one_full  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p><br \/>\n<section  class='av_textblock_section av-k0pon615-303ff285085fd32e392da6c6ff47cd07 '  ><div class='avia_textblock' ><h1>Here&#8217;s everything you need to know about the Microsoft NCE subscription model.<\/h1>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-k0pop9td-bbcbe599b29853166e54fa81e9bef78a '  ><div class='avia_textblock' ><h2>HEADLINES<\/h2>\n<p>\u2022 Microsoft is introducing the New Commerce Experience (NCE) subscription model which impacts Microsoft 365 subscribers.<br \/>\n\u2022 Microsoft 365 monthly subscription prices will increase by 20% for customers choosing to remain on month-to-month Microsoft Cloud product software subscriptions. Customers who commit to annual or multi-year subscriptions are not subject to the 20% price increase.<br \/>\n\u2022 Customers may pay all the annual fee upfront or still pay monthly for the yearly commitment.<br \/>\n\u2022 Microsoft is changing the cancellation policies to avoid prorated refunds on subscriptions after the first 72 hours of purchase.<br \/>\n\u2022 Microsoft 365 subscription pricing has not increased since its launch as Office 365 in 2012. According to Microsoft, the primary reason for the price increase is due to the increased security needed to protect customer data and information.<\/p>\n<\/div><\/section><\/p><\/div><div  class='flex_column av-7jmua-0dca2b61a8579b4b26479f58102d2ee0 av_one_full  avia-builder-el-4  el_after_av_one_full  avia-builder-el-last  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kzcptk0d-f4dce6f6e5d8b7653ffe79709b0d755e\">\n#top .togglecontainer.av-kzcptk0d-f4dce6f6e5d8b7653ffe79709b0d755e p.toggler{\nbackground-color:#ffffff;\nborder-color:#c83733;\n}\n#top .togglecontainer.av-kzcptk0d-f4dce6f6e5d8b7653ffe79709b0d755e p.toggler.activeTitle{\ncolor:#ffffff;\nborder-color:#ffffff;\nbackground-color:#e9373e;\n}\n#top .togglecontainer.av-kzcptk0d-f4dce6f6e5d8b7653ffe79709b0d755e p.toggler:not(.activeTitle):hover{\ncolor:#ffffff;\nbackground-color:#e9373e;\n}\n#top .togglecontainer.av-kzcptk0d-f4dce6f6e5d8b7653ffe79709b0d755e p.toggler:not(.activeTitle):hover .toggle_icon, #top .togglecontainer.av-kzcptk0d-f4dce6f6e5d8b7653ffe79709b0d755e p.toggler:not(.activeTitle):hover .toggle_icon *{\nborder-color:#ffffff !important;\n}\n#top .togglecontainer.av-kzcptk0d-f4dce6f6e5d8b7653ffe79709b0d755e p.toggler .toggle_icon{\ncolor:#c83733;\nborder-color:#c83733;\n}\n#top .togglecontainer.av-kzcptk0d-f4dce6f6e5d8b7653ffe79709b0d755e p.toggler .toggle_icon > span{\ncolor:#c83733;\nborder-color:#c83733;\n}\n#top .togglecontainer.av-kzcptk0d-f4dce6f6e5d8b7653ffe79709b0d755e p.toggler.activeTitle .toggle_icon, #top .togglecontainer.av-kzcptk0d-f4dce6f6e5d8b7653ffe79709b0d755e p.toggler.activeTitle .toggle_icon > span{\ncolor:#ffffff;\nborder-color:#ffffff;\n}\n#top .togglecontainer.av-kzcptk0d-f4dce6f6e5d8b7653ffe79709b0d755e .toggle_wrap .toggle_content{\nbackground-color:#ffffff;\nborder-color:#c83733;\n}\n<\/style>\n<div  class='togglecontainer av-kzcptk0d-f4dce6f6e5d8b7653ffe79709b0d755e av-elegant-toggle  avia-builder-el-5  avia-builder-el-no-sibling  toggle_close_all' >\n<section class='av_toggle_section av-kzcpwsyc-c898768478e7015aa2b38b0e7eaefa43' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above av-inherit-border-color'  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"How does this impact me and my business?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How does this impact me and my business?\" data-aria_expanded=\"Click to collapse: How does this impact me and my business?\">How does this impact me and my business?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color' ><p>If your business uses any of the below Microsoft 365 subscriptions, the change will impact how you license those plans moving forward.<\/p>\n<p>\u2022 <a href=\"https:\/\/lg-staging.lougcloud.com\/news\/which-microsoft-365-plan-is-right-for-my-business\/#:~:text=Microsoft%20365%20%E2%80%93%20Business%20Basic%20(Starting%20At%20%245.00\/User\/Month)\" target=\"_blank\" rel=\"noopener\">Microsoft 365 Business Basic<\/a><br \/>\n\u2022 <a href=\"https:\/\/lg-staging.lougcloud.com\/news\/which-microsoft-365-plan-is-right-for-my-business\/#:~:text=Microsoft%20365%20%E2%80%93%20Business%20Premium%20(Starting%20At%20%2420\/User\/Month)\" target=\"_blank\" rel=\"noopener\">Microsoft 365 Business Premium<\/a><br \/>\n\u2022 <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/enterprise\/office-365-e1?activetab=pivot%3aoverviewtab\" target=\"_blank\" rel=\"noopener\">Office 365 E1<\/a><br \/>\n\u2022 <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/enterprise\/office-365-e3?activetab=pivot%3aoverviewtab\" target=\"_blank\" rel=\"noopener\">Office 365 E3<\/a><br \/>\n\u2022 <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/enterprise\/office-365-e5?activetab=pivot%3aoverviewtab\" target=\"_blank\" rel=\"noopener\">Office 365 E5<\/a><br \/>\n\u2022 <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/enterprise\/e3\" target=\"_blank\" rel=\"noopener\">Microsoft 365 E3<\/a><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzcpxsrd-f43a3678ad86898d49186589dea4a902' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above av-inherit-border-color'  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"When will we need to alter our Microsoft 365 subscription?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: When will we need to alter our Microsoft 365 subscription?\" data-aria_expanded=\"Click to collapse: When will we need to alter our Microsoft 365 subscription?\">When will we need to alter our Microsoft 365 subscription?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color' ><p>On March 10, 2022, Microsoft will remove Cloud Solution Provider (CSP) partners\u2019 (I.e., Louisville Geek\u2019s) ability to order new month-to-month subscriptions. On July 1, 2022, CSP partners will no longer be able to renew existing month-to-month subscriptions.<\/p>\n<p>[ <strong>If you are a current Microsoft 365 plan subscriber, you will want to make a decision by June 30, 2022<\/strong>, as to whether your organization will continue licensing its Microsoft 365 month-to-month or convert to an annual plan, because after that, Microsoft will begin charging month-to-month subscribers at the higher rate.]<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzcpybrk-a60f65c9b9614c8b92b446428b6c977d' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above av-inherit-border-color'  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Can our business choose to remain month-to-month?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can our business choose to remain month-to-month?\" data-aria_expanded=\"Click to collapse: Can our business choose to remain month-to-month?\">Can our business choose to remain month-to-month?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color' ><p>Yes, however, there will be a 20-percent price hike for customers who want to remain on the current monthly subscriptions. It is important to note that this 20-percent increase is in addition to the 15-percent price increase for Microsoft 365 commercial plans, which goes into effect March 1, 2022.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzcpysxe-d220c8622ba49e2df1b33645d8d87d29' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above av-inherit-border-color'  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"If we commit to an annual plan, can we still pay monthly?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: If we commit to an annual plan, can we still pay monthly?\" data-aria_expanded=\"Click to collapse: If we commit to an annual plan, can we still pay monthly?\">If we commit to an annual plan, can we still pay monthly?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color' ><p>Yes, Microsoft will allow you to pay monthly as long as you agree to an annual or multi-year agreement.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzcpzkwu-571b587bd7b04778f1dc071ace7efa31' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above av-inherit-border-color'  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"What is the monthly price increase for the impacted month-to-month plans?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What is the monthly price increase for the impacted month-to-month plans?\" data-aria_expanded=\"Click to collapse: What is the monthly price increase for the impacted month-to-month plans?\">What is the monthly price increase for the impacted month-to-month plans?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color' ><p>\u2022 Microsoft 365 Business Basic &#8211; from $5 to $6 per user<br \/>\n\u2022 Microsoft 365 Business Premium &#8211; from $20 to $22 per user<br \/>\n\u2022 Office 365 E1 &#8211; from $8 to $10 per user<br \/>\n\u2022 Office 365 E3 &#8211; from $20 to $23 per user<br \/>\n\u2022 Office 365 E5 &#8211; from $35 to $38 per user<br \/>\n\u2022 Microsoft 365 E3 &#8211; from $32 to $36 per user<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzcq02dx-7f76a5b03692ca47784923d9e51aee8c' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above av-inherit-border-color'  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"What happens if we sign an annual contract, but we decide we no longer need the services?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What happens if we sign an annual contract, but we decide we no longer need the services?\" data-aria_expanded=\"Click to collapse: What happens if we sign an annual contract, but we decide we no longer need the services?\">What happens if we sign an annual contract, but we decide we no longer need the services?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color' ><p>A recent <a href=\"https:\/\/www.cnbc.com\/2021\/12\/06\/microsoft-will-charge-more-for-office-customers-paying-month-to-month.html\" target=\"_blank\" rel=\"noopener\">CNBC <\/a>article states that Microsoft intends to collect the full yearly payment despite customers who may attempt to opt out part way through the year.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzcq18qj-5e8e6036cd5c6f10ce5e6540345e9c6d' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above av-inherit-border-color'  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"Can companies have some seats on monthly terms and others on annual?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can companies have some seats on monthly terms and others on annual?\" data-aria_expanded=\"Click to collapse: Can companies have some seats on monthly terms and others on annual?\">Can companies have some seats on monthly terms and others on annual?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color' ><p>Yes, you could have both a monthly term and an annual term subscription for the same seat-based offer at the same time with the appropriate number of seats in each term to accommodate permanent and seasonal employees.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzcq1pn6-74b63adc50286c934dfb58bb33a313c4' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above av-inherit-border-color'  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"Does the 36-month subscription have any discounts?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Does the 36-month subscription have any discounts?\" data-aria_expanded=\"Click to collapse: Does the 36-month subscription have any discounts?\">Does the 36-month subscription have any discounts?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color' ><p>Though there\u2019s no systematic discount for a three-year term subscription compared to an annual-term subscription or for either upfront or monthly payments, the greatest benefit of a three-year term subscription is that it locks the original purchase price in for 36 months.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzcq2172-54a6c3247da1abdb3bc2eb556f13340c' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above av-inherit-border-color'  role='tab' tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"What are the benefits for customers?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What are the benefits for customers?\" data-aria_expanded=\"Click to collapse: What are the benefits for customers?\">What are the benefits for customers?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color' ><h2>Discounted Pricing<\/h2>\n<p>Microsoft is positioning the terms to really force the community to go into an annual or multi-year contract in order to avoid a 20% premium that would be included in month-to-month term in CSP. In other words, this will enable customers to lock in their pricing for three years instead of just one.<\/p>\n<h2>Audio Conferencing<\/h2>\n<p>Sometimes people in your organization will need to use a phone to call in to a Teams meeting instead their computer. From now until May 31, 2022, customers can add <a href=\"https:\/\/docs.microsoft.com\/en-us\/microsoftteams\/audio-conferencing-in-office-365\" target=\"_blank\" rel=\"noopener\">Audio Conferencing<\/a> to a Microsoft 365 or Office 365 subscription for free for up to 12 months.<\/p>\n<p>Also planned is consumption-based billing for some components of seat-based offers, along with Hybrid Benefits and Home Use Program discounts, as well as a multi-geography add-on for the Microsoft 365 product suite.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzcq2bqo-4564ad3b9bf068c8150dde17e0318a0d' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-10' data-fake-id='#toggle-id-10' class='toggler  av-title-above av-inherit-border-color'  role='tab' tabindex='0' aria-controls='toggle-id-10' data-slide-speed=\"200\" data-title=\"Why is Microsoft making this change?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Why is Microsoft making this change?\" data-aria_expanded=\"Click to collapse: Why is Microsoft making this change?\">Why is Microsoft making this change?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' aria-labelledby='toggle-toggle-id-10' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color' ><p>Microsoft is pushing Microsoft 365 subscribers toward annual subscriptions to avoid price increases. The new initiative is designed to standardize different licensing programs, and it brings new tools to help partners simplify and manage subscriptions.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzcq2sx3-1c602f4e590dcfa14adc5c14bee1f2f4' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-11' data-fake-id='#toggle-id-11' class='toggler  av-title-above av-inherit-border-color'  role='tab' tabindex='0' aria-controls='toggle-id-11' data-slide-speed=\"200\" data-title=\"What is Microsoft saying?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What is Microsoft saying?\" data-aria_expanded=\"Click to collapse: What is Microsoft saying?\">What is Microsoft saying?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' aria-labelledby='toggle-toggle-id-11' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color' ><p>According to <a href=\"https:\/\/www.microsoft.com\/en-us\/microsoft-365\/blog\/2021\/08\/19\/new-pricing-for-microsoft-365\/\" target=\"_blank\" rel=\"noopener\">Microsoft<\/a>, \u201csince its launch a decade ago, Office 365 has grown to over 300 million commercial paid seats. Along the way, we have continuously re-invested to meet the changing needs of our customers. Four years ago, we introduced Microsoft 365 to bring together the best of Office, Windows, and Enterprise Mobility and Security (EMS). That same year we added Microsoft Teams as the only integrated solution where you can meet, chat, call, collaborate and automate business processes\u2014right in the flow of work. In fact, since introducing Microsoft 365 we have added 24 apps to the suites\u2014Microsoft Teams, Power Apps, Power BI, Power Automate, Stream, Planner, Visio, OneDrive, Yammer and Whiteboard\u2014and have released over 1,400 new features and capabilities in three key areas\u201d.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzcq355v-71df268313ed53aafc3c9f715e23b818' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-12' data-fake-id='#toggle-id-12' class='toggler  av-title-above av-inherit-border-color'  role='tab' tabindex='0' aria-controls='toggle-id-12' data-slide-speed=\"200\" data-title=\"How will this impact our business?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How will this impact our business?\" data-aria_expanded=\"Click to collapse: How will this impact our business?\">How will this impact our business?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' aria-labelledby='toggle-toggle-id-12' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color' ><p>New SKUs and the reality of price increases on monthly subscriptions will require organizations to evaluate their use of their Microsoft cloud software and try to forecast the right option (monthly, annual, or even multi-year) for their needs.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzcq3qs9-a4467aaaac26a1c8597995167a43180f' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-13' data-fake-id='#toggle-id-13' class='toggler  av-title-above av-inherit-border-color'  role='tab' tabindex='0' aria-controls='toggle-id-13' data-slide-speed=\"200\" data-title=\"What are partners and customers saying about NCE?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What are partners and customers saying about NCE?\" data-aria_expanded=\"Click to collapse: What are partners and customers saying about NCE?\">What are partners and customers saying about NCE?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-13' aria-labelledby='toggle-toggle-id-13' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color' ><p><a href=\"https:\/\/www.reddit.com\/r\/msp\/comments\/qhqiaa\/feedback_on_the_new_commerce_nce_for_microsoft_365\/\" target=\"_blank\" rel=\"noopener\">Reddit<\/a> is a place where many Microsoft partners go to complain, and there\u2019s no shortage of content on this topic. Currently, <a href=\"https:\/\/www.change.org\/p\/microsoft-petition-for-microsoft-to-revoke-the-20-price-increase-on-monthly-microsoft-365-products\" target=\"_blank\" rel=\"noopener\">a Change.org petition<\/a> has nearly 1,900 signatures from partners protesting the NCE.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzcq43ih-9389fa19246de36be398238472aa2444' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-14' data-fake-id='#toggle-id-14' class='toggler  av-title-above av-inherit-border-color'  role='tab' tabindex='0' aria-controls='toggle-id-14' data-slide-speed=\"200\" data-title=\"Does this impact educational plans?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Does this impact educational plans?\" data-aria_expanded=\"Click to collapse: Does this impact educational plans?\">Does this impact educational plans?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-14' aria-labelledby='toggle-toggle-id-14' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color' ><p>There are no changes to pricing for education and consumer products at this time.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzcq4ih4-36736386229c56d1cab1341bde86b457' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-15' data-fake-id='#toggle-id-15' class='toggler  av-title-above av-inherit-border-color'  role='tab' tabindex='0' aria-controls='toggle-id-15' data-slide-speed=\"200\" data-title=\"What are the refund policies for cancellation?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What are the refund policies for cancellation?\" data-aria_expanded=\"Click to collapse: What are the refund policies for cancellation?\">What are the refund policies for cancellation?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-15' aria-labelledby='toggle-toggle-id-15' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color' ><p>A partner can receive a prorated refund of the initial subscription payment of the term only within the first 72 hours after the order is placed or renewed (proration calculated daily). After 72 hours of the term, the subscription can\u2019t be canceled and payment for the remainder of the term must be made.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-kzcq4x36-cba53f0912692161d71a07729e4ebed9' ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-16' data-fake-id='#toggle-id-16' class='toggler  av-title-above av-inherit-border-color'  role='tab' tabindex='0' aria-controls='toggle-id-16' data-slide-speed=\"200\" data-title=\"Will there be any special pricing or discounts to encourage partners to move existing business or put new orders on new commerce in CSP?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Will there be any special pricing or discounts to encourage partners to move existing business or put new orders on new commerce in CSP?\" data-aria_expanded=\"Click to collapse: Will there be any special pricing or discounts to encourage partners to move existing business or put new orders on new commerce in CSP?\">Will there be any special pricing or discounts to encourage partners to move existing business or put new orders on new commerce in CSP?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-16' aria-labelledby='toggle-toggle-id-16' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color av-inherit-border-color' ><p>Yes, starting in January 2022, monthly and annual term commercial seat-based offers in new commerce will be priced at a discount\u2014 monthly term offers at the regular price of annual term offers (instead of the usual 20-percent premium pricing) and a 5-percent discount off annual term offers. These discounts will apply to all seat-based offer types except Windows 365 and for up to 2,400 seats per subscription. Monthly term promotional pricing will be in effect through June 2022; annual term promotional pricing will be in effect through March 2022 with the possibility of being extended through June 2022 (with advance notice provided to partners).<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":3387,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[24,23,66],"class_list":["post-3378","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-microsoft","tag-microsoft","tag-microsoft-365","tag-microsoft-nce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Microsoft 365 New Commerce Experience FAQs - Louisville Geek<\/title>\n<meta name=\"description\" content=\"Microsoft 365 monthly subscription prices will increase by 20% for customers choosing to remain on month-to-month Microsoft Cloud product software subscriptions. 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