{"id":3963,"date":"2022-06-29T09:43:51","date_gmt":"2022-06-29T14:43:51","guid":{"rendered":"https:\/\/lg-staging.lougcloud.com\/?p=3963"},"modified":"2026-07-14T22:26:13","modified_gmt":"2026-07-15T03:26:13","slug":"the-top-5-tech-policies-smbs-overlook","status":"publish","type":"post","link":"https:\/\/lg-staging.lougcloud.com\/?p=3963","title":{"rendered":"The Top 5 Tech Policies SMBs Overlook"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-85bp3-f856194ef33e7bc72ec0d3bf98278fce\">\n.flex_column.av-85bp3-f856194ef33e7bc72ec0d3bf98278fce{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-85bp3-f856194ef33e7bc72ec0d3bf98278fce av_one_full  avia-builder-el-0  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><p><br \/>\n<section  class='av_textblock_section av-k0pon615-303ff285085fd32e392da6c6ff47cd07 '  ><div class='avia_textblock' ><h1><span data-contrast=\"auto\"><strong>The Top 5 Tech Policies SMBs Overlook<\/strong><\/span><\/h1>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-k0pop9td-399c35357da9cf26107da9a57de824c5 '  ><div class='avia_textblock' ><p>Organizations\u2014small- and medium-sized businesses (SMBs) in particular\u2014typically want to get to work. Taking time to draft, implement and enforce information technology (IT)-related policies confirming proper computer-related behaviors isn&#8217;t always a priority. But, as seasoned business owners often come to understand, several IT policies are necessary to keep SMB operations running smoothly.<span data-ccp-props=\"{\">\u00a0<\/span>While SMBs often implement a basic Internet usage policy stating the organization&#8217;s computers and network can&#8217;t be used for illegal activities and should only be employed for work purposes, several other technology policies are often overlooked. Unfortunately, these overlooked IT policies can prove essential to maintaining proper operations.<span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">As even the <\/span><a href=\"https:\/\/www.uschamber.com\/technology\/tech-policies-help-small-businesses-thrive\"><span data-contrast=\"none\">US Chamber of Commerce<\/span><\/a><span data-contrast=\"auto\"> notes, the number of businesses dependent upon technology to engage customers, market products and services and receive payments has skyrocketed. Proper guidance is required to help ensure all employees and users understand how to best manage their subsequent technology use. Yet, corresponding policies aren&#8217;t always present to help users understand what equipment can safely be connected to the company network, how data and information must be properly safeguarded and how daily workflows and requests for support should proceed. In other cases, different state and country laws might apply that, in fact, require a specific technology policy not only be in place but also prove publicly available.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Subsequently, several important policies\u2014which provide a framework and guidance for proper operations\u2014are often overlooked. Here are the top 5 IT policies all SMBs should ensure they haven&#8217;t neglected implementing.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\"><strong>1. Acceptable use policy<\/strong><\/span><\/h2>\n<p><span data-contrast=\"auto\">Among the very first technology policies all organizations\u2014from small offices to nonprofits to larger businesses\u2014should implement is an acceptable use policy describing the proper behaviors working with organization-provided data, networks, software and systems. As with all policies, the document should define which individuals\u2014users, employees, volunteers, executives, managers, board members, etc.\u2014are subject to the policy, describe how the policy is monitored and enforced, present recommendations for addressing any questions and describe potential penalties for noncompliance.<\/span><span data-ccp-props=\"{\">\u00a0<\/span>Sometimes known as an AUP for short, effective acceptable use policies typically describe specific actions and behaviors that are permitted, as well as those that are prohibited, using the organization&#8217;s wired and wireless network connections, messaging platforms and email system. An AUP can also describe the rules for using the business&#8217; website, social media accounts, applications and other technical resources, but such policies can also apply to general network services and Internet access.<span data-ccp-props=\"{\">\u00a0<\/span>Organizations, subsequently, should consider including guidelines for use of the following technologies within their acceptable use policies:<span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\"> Wireless networks<\/span><\/li>\n<li><span data-contrast=\"auto\"> Wired networks<\/span><\/li>\n<li><span data-contrast=\"auto\"> Computer equipment<\/span><\/li>\n<li><span data-contrast=\"auto\"> Telephones<\/span><\/li>\n<li><span data-contrast=\"auto\"> Smartphones<\/span><\/li>\n<li><span data-contrast=\"auto\"> Internet connectivity<\/span><\/li>\n<li><span data-contrast=\"auto\"> Email<\/span><\/li>\n<li><span data-contrast=\"auto\"> Social media<\/span><\/li>\n<li><span data-contrast=\"auto\"> Cameras and webcams<\/span><\/li>\n<li><span data-contrast=\"auto\"> Applications<\/span><\/li>\n<li><span data-contrast=\"auto\"> <a href=\"https:\/\/lg-staging.lougcloud.com\/it-services\/cloud-services\/\">Cloud services\u00a0<\/a><\/span><\/li>\n<\/ul>\n<p>Similar to a contract or a legal agreement, IT policies (and especially AUP documents) should strive to address gray areas. Consider including a section stating that, while effort has been taken to address specific topics within the policy, new technologies and equipment are routinely introduced into service. The section can further clarify that, just because a specific technology or system isn&#8217;t listed within the policy, the same rules and practices the policy presents and advocates should also be followed for any technologies not specifically listed within the policy.<span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\"><strong>2. Cybersecurity policy<\/strong><\/span><\/h2>\n<p><span data-contrast=\"auto\">One of the single most important technology policies for any organization is a document specifying <a href=\"https:\/\/lg-staging.lougcloud.com\/news\/why-and-how-to-provide-impactful-cybersecurity-training-within-your-business\/\">proper cybersecurity expectations and practices<\/a>. With state-sponsored malicious actors more enabled and active than ever before, a comprehensive cybersecurity policy is an essential component of any organization&#8217;s cybersecurity strategy. Only by educating users, ensuring they understand and recognize continually evolving and increasingly sophisticated attacks and maintaining awareness levels can organizations begin to properly secure their networks and data and protect against insidious ransomware attacks and other cyber-related exploits.<\/span><span data-ccp-props=\"{\">\u00a0<\/span> To prove effective, cybersecurity policies should include guidance regarding all the following elements:<span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li>Safe Internet and email usage guidelines<\/li>\n<li><span data-contrast=\"auto\"> Password complexity requirements<\/span><\/li>\n<li><span data-contrast=\"auto\"> Proper safeguards for protecting passwords<\/span><\/li>\n<li><span data-contrast=\"auto\"> Multifactor authentication requirements<\/span><\/li>\n<li><span data-contrast=\"auto\"> Phishing, spear-phishing, smishing and vishing tips<\/span><\/li>\n<li><span data-contrast=\"auto\"> Virus and spyware instruction<\/span><\/li>\n<li><span data-contrast=\"auto\"> Data encryption requirements<\/span><\/li>\n<li><span data-contrast=\"auto\"> Bring your own device (BYOD) parameters<\/span><\/li>\n<li><span data-contrast=\"auto\"> Social engineering tips<\/span><\/li>\n<li><span data-contrast=\"auto\"> Incident response steps\u00a0<\/span><\/li>\n<\/ul>\n<p>Fortunately, organizations aren&#8217;t on their own. Numerous authorities have developed guidance to help, including the <span data-contrast=\"none\">FCC<\/span><span data-contrast=\"auto\"> and <\/span><span data-contrast=\"none\">CISA<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\"><strong>3. IT standardization policy<\/strong><\/span><\/h2>\n<p><span data-contrast=\"auto\">With organizations increasingly enabling <a href=\"https:\/\/lg-staging.lougcloud.com\/news\/working-from-home-tech-tips\/\">work-from-home arrangements<\/a>, it&#8217;s important both IT staff and users understand the specific software and equipment\u2014company-issued computers, external hard drives, applications, cloud services, network gear, smartphones, etc.\u2014and network connectivity options\u2014including VPNs and <a href=\"https:\/\/lg-staging.lougcloud.com\/news\/how-to-setup-microsoft-authenticator-app-authentication\/\">multifactor authentication (MFA)<\/a> options\u2014considered authorized and acceptable. A trend that grew even stronger during the pandemic, bring-your-own-device (BYOD) questions should be addressed, too, within an IT standardization policy.<\/span><span data-ccp-props=\"{\">\u00a0<\/span>Among the primary elements businesses should include within IT standardization policies are the following:<span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li>What equipment should be connected to corporate networks<\/li>\n<li><span data-contrast=\"auto\"> Which applications are approved for use<\/span><\/li>\n<li><span data-contrast=\"auto\"> Approved MFA tools and software<\/span><\/li>\n<li><span data-contrast=\"auto\"> BYOD guidance<\/span><\/li>\n<li><span data-contrast=\"auto\"> Smartphone guidance<\/span><\/li>\n<\/ul>\n<p>An IT standardization policy helps ensure users don&#8217;t accidentally or intentionally introduce unauthorized, unsupported or threat-surface-expanding technologies that place the company, its systems and data at risk. By describing and dictating the equipment, systems and connectivity methods supported and permitted by the company, such policies help organization users understand what devices can be used and how, even when working remotely or while traveling. And, when questions arise, such policies should provide guidance for users as to how to constructively route questions and receive assistance when circumstances require.<span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\"><strong>4. IT support policy<\/strong><\/span><\/h2>\n<p><span data-contrast=\"auto\">Many users, whether working directly within a corporate office or remotely from home, are unsure just what occasions warrant requesting service or from whom. Confusion can arise as to when it&#8217;s considered appropriate to report technical issues, create a service request or inquire about a security concern, and additional questions may arise as to the proper process to follow to request service or support.<\/span><span data-ccp-props=\"{\">\u00a0<\/span>A properly drafted IT support policy addresses all those questions. Among the elements to consider within such a policy are the following:<span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\"> How to request service<\/span><\/li>\n<li><span data-contrast=\"auto\"> When to request assistance<\/span><\/li>\n<li><span data-contrast=\"auto\"> Where to direct help desk questions<\/span><\/li>\n<li><span data-contrast=\"auto\"> How to proceed when experiencing a suspected virus or spyware infection<\/span><\/li>\n<li><span data-contrast=\"auto\"> How to address potential security breaches<\/span><\/li>\n<li><span data-contrast=\"auto\"> How service response priorities are determined<\/span><\/li>\n<\/ul>\n<p>Effective IT support policies should describe the kinds of technology services provided, while also setting expectations as to how service triage decisions are made (including <a href=\"https:\/\/lg-staging.lougcloud.com\/it-services\/enterprise-it-services\/\">after hours<\/a> and on weekends and holidays). By ensuring users understand how and when to reach out for support, organizations can better ensure users make the most of available resources, while also improving the organization&#8217;s overall response to potential cybersecurity threats.<span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<h2 aria-level=\"2\"><span data-contrast=\"auto\"><strong>5. <\/strong><\/span><strong style=\"font-size: 28px; letter-spacing: 0px;\">Privac<span data-ccp-parastyle=\"heading 2\">y policy<\/span><\/strong><\/h2>\n<p><span data-contrast=\"auto\">Several regulations and requirements\u2014including the California Privacy Rights Act, the Colorado Privacy Act, Virginia&#8217;s Consumer Data Protection Act and the European Union&#8217;s General Data Protection Regulation (GPDR) legislation\u2014warrant every organization implement a <a href=\"https:\/\/lg-staging.lougcloud.com\/privacy-policy\/\">privacy policy<\/a> defining how the firm collects, manages and processes data. In general, privacy policies should define how an organization secures the data it collects and maintains, while also describing whether such data is shared or sold to third party companies. Increasingly, privacy policies also instruct visitors, users and customers how to access, modify, export or even delete their personal data an organization maintains.<\/span><span data-ccp-props=\"{\">\u00a0<\/span>When constructing a privacy policy, firms should consider including the following elements, some of which are required by law in varying jurisdictions:<span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<ul>\n<li>A statement defining the website, application or system owner<\/li>\n<li><span data-contrast=\"auto\"> An explanation of which party actually processes collected data and information<\/span><\/li>\n<li><span data-contrast=\"auto\"> A description of what information is collected<\/span><\/li>\n<li><span data-contrast=\"auto\"> A description of the legal basis that permits collecting the data<\/span><\/li>\n<li><span data-contrast=\"auto\"> A statement describing the purpose for the data collection<\/span><\/li>\n<li><span data-contrast=\"auto\"> A description of how information is used, shared or sold<\/span><\/li>\n<li><span data-contrast=\"auto\"> A statement defining how long data is retained<\/span><\/li>\n<li><span data-contrast=\"auto\"> A statement noting whether data is transferred internationally<\/span><\/li>\n<li><span data-contrast=\"auto\"> A statement noting whether collected data is used as part of automated decision-making processes<\/span><\/li>\n<li><span data-contrast=\"auto\"> An explanation of the process used to notify users, visitors and customers of any changes made to the organization&#8217;s privacy policy<\/span><\/li>\n<li><span data-contrast=\"auto\"> Instructions informing users, visitors and customers how to access, review, modify or delete any of their data maintained by the company<\/span><\/li>\n<li><span data-contrast=\"auto\"> A statement of the data subject&#8217;s rights<\/span><\/li>\n<\/ul>\n<p>In addition to those elements, privacy laws in place in various states and countries often require additional specific information, such as statements defining how any information collected for children under the age of 13 is collected and used. Unlike some other IT policies, which can safely be drafted in-house, to ensure compliance with various industry regulations, state laws and national legislation, organizations should work with legal counsel whenever drafting or revising privacy policies.<\/p>\n<h2><strong>Continual process<\/strong><span data-ccp-props=\"{\"><strong>\u00a0<\/strong><\/span><\/h2>\n<p><span data-contrast=\"auto\">Once SMBs draft and implement IT policies, the work is not done, however. To prove effective, technology practices must be monitored and policy stipulations must be enforced. As markets change, industries adjust and technologies evolve, SMBs must continually update technology policies to maintain pace. And, every time policies require updating, SMBs must then effectively communicate those changes to users, while also ensuring managers implement the corresponding changes and correct for noncompliance.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<h2><strong>Getting started<\/strong><span data-ccp-props=\"{\"><strong>\u00a0<\/strong><\/span><\/h2>\n<p>Don&#8217;t fret if your office is missing a policy or two. While it&#8217;s best to promptly address any gaps in coverage, you need not start from scratch. Numerous ready-made policy templates are available, including from <a href=\"https:\/\/www.infotech.com\/research\/it-policy-samples-list\"><span data-ccp-charstyle=\"Hyperlink\">Info-Tech Research Group<\/span><\/a><span data-contrast=\"auto\">, SANS Institute<\/span><span data-contrast=\"auto\"> and <\/span><a href=\"https:\/\/www.techrepublic.com\/article\/100-it-policies-at-your-fingertips-ready-for-download\/\"><span data-contrast=\"none\">TechRepublic<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Such standard documents are a great way to get started, even if most firms require custom changes to match specific <a href=\"https:\/\/lg-staging.lougcloud.com\/news\/eliminate-time-wasting-processes-and-speed-workflows-using-power-automate\/\">workflows<\/a>, industry nuances or other needs. Should you have questions or need help drafting and implementing IT policies, contact a Louisville Geek specialist at 502-897-7577 or email sales@lougeek.com.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p>\n<\/div><\/section><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":3965,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[190],"tags":[],"class_list":["post-3963","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-it-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Top 5 Tech Policies SMBs Overlook - Louisville Geek<\/title>\n<meta name=\"description\" content=\"Several important policies\u2014which provide a framework and guidance for proper operations\u2014are often overlooked. 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